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Installation and training services

On-site installation and training is available with every Community and Metropolitan package. A team of technicians are sent to your location to assist with the installation and testing of the entire system. During and following installation, your administrator(s) will be provided with training. The total on-site time typically ranges from 14 to 60 days.

With Neighbourhood packages, training is usually provided in Victoria, British Columbia, Canada and/or over the Internet. This is also an option for Community packages. In these cases, you send one or more technicians/administrators to Canada where they will learn about the system's operation and maintenance, and will be shown how to install it once it arrives at its ultimate destination.

Topics covered during training include a minimum of the following:

• Directory structure (where to find files).
• Checking DNS system logs and correcting common problems reported.
• Checking httpd system logs and correcting common problems reported.
• Checking e-mail system logs and correcting common problems reported.
• Checking modem logs and correcting common problems reported.
• Logging system changes and problems.
• Verifying network and Internet operations and speed.
• Adding, changing, suspending, and deleting user accounts.
• Adding, changing, suspending, and deleting e-mail accounts.
• Adding, changing, and deleting domain names, domain web space, and domain e-mail accounts.
• Creating e-mail accounts without associating user IDs (aliases).
• Using and managing the Family Filter.
• Using Stapler to manage your network, domain names, and aliases.
• Firewall concepts; use and maintenance of the Turnstile firewall.
• Managing user disk quotas.
• Setting up web space for users.
• Backing-up and restoring the system.
• Generating web server statistics for domains.
• Passwords and overall system security practices.
• Remote system monitoring and administration.
• Scheduling automated tasks.
• Maintaining and changing IP addresses.